2 Job Openings are Available

Job #1: Customer Service & Logistics Coordinator

Job Title:  Customer Care Agent/Logistics Coordinator

Location: Remote
Job Type: Full-Time 

Info: This role involves handling high-volume customer calls and order follow-ups. Working hours are 7am–7pm Monday–Saturday. Occasional after-hours calls may occur, but these are exceptions. Also Afternoons are for occasional follow-ups (both riders & customers). Occasionally, afternoons may be free and less occupied. Basically, This is the work duration you are expected to be online to call & attend to customers & coordinate delivery.

Starting Salary: ₦50,000

Job Summary:

We are looking for a reliable Customer Care Agent to handle follow up & customer calls, manage communication via HubSpot, and coordinate payment-on-delivery orders for our cctv cameras, mini cameras and hair regrowth kit business. The ideal candidate should have excellent communication skills, be detail-oriented, and have experience in customer service or sales.

This role requires patience and resilience, as you will handle customers who may be frustrated, confused, or unhappy with product limitations or delivery delays. The ideal candidate can remain calm, professional, and solution-oriented in every interaction.

Key Responsibilities:

• Make and receive phone calls to follow up on pending customer orders.
• Use HubSpot CRM to log interactions, track customer orders, and share updates with the team.
• Push payment-on-delivery orders for dispatch and ensure timely delivery coordination.
• Address customer complaints, provide resolutions, and escalate issues when necessary.
• Maintain accurate records of orders, customer interactions, and payment statuses.
• Communicate effectively with the logistics team to ensure smooth order fulfillment.
• Provide reports and updates on customer interactions and order progress.

• Provide clear, professional explanations of product features and limitations, and enforce company policies respectfully while resolving customer complaints.

Qualifications & Skills:

• Proven experience in customer service, telemarketing, or sales.
• Strong verbal and written communication skills.
• Familiarity with HubSpot CRM or willingness to learn quickly.
• Basic knowledge of order processing and payment-on-delivery logistics.
• Ability to work independently and meet deadlines.
• Proficiency in basic computer applications (email, spreadsheets, WhatsApp Business).
• Strong problem-solving skills and attention to detail.

• Ability to remain calm and professional under pressure and handle repeated customer complaints without emotional burnout.

Preferred Qualifications (Bonus but Not Mandatory):

• Experience in e-commerce, logistics, or order fulfillment.
• Knowledge of WhatsApp Business for customer engagement.
• Ability to speak multiple languages (if applicable to customer base).

Working schedule:

 Monday-Saturday, 7am-7pm (remote working time).

Compensation & Benefits:

• Competitive salary : ₦50,000 starting salary.

• Performance-based incentives available after 2–3 months, tied to successful order delivery, complaint resolution, and sales outcomes.

•  commissions, bonuses or incentives on sales targets

• Opportunity for growth within the company

How to Apply:
Interested candidates should send their CV and a brief cover letter to jobs@skinol.com.ng or on WhatsApp @ 08116917578 or use the contact form below. Applicant Should live within Awka (preferably tempsite) to be available for a physical interview and trainings.

Bonus: In your cover letter, describe how you would handle high volume of calls from customers who are frustrated with delivery timeline, product limitation or calls from delivery agent on an on-going delivery.