Thank you for shopping with SkinOL Cosmetics. We strive to provide you with the best products and services. Please review our non-refund policy below:
1. No Refunds: All sales are final. We do not offer refunds for any products purchased through our website.
2. Exchange Policy: We understand that circumstances may necessitate a change of goods. Therefore, we permit exchanges for items of equal or lesser value within [14] days of the original purchase.
3. Eligibility for Exchange: To be eligible for an exchange, the item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase.
4. Process for Exchanges: If you wish to exchange an item, please contact our customer support team at sales@skinol.com.ng within the specified exchange period. Our team will guide you through the exchange process.
5. Shipping Costs: Customers are responsible for the shipping costs associated with returning the item for exchange. We recommend using a trackable shipping service to ensure the safe delivery of your return.
6. Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact us immediately with supporting documentation (photos/videos) so that we can address the issue promptly.
By completing a purchase on our website, you acknowledge and agree to abide by the terms outlined in this non-refund policy. We appreciate your understanding and cooperation.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@skinol.com.ng.
Shipping returns
To return your product, you should mail your product to us using the nearest GIG Logistics Outlet near you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at sales@skinol.com.ng for questions related to refunds and returns.
